Increase customer retention 🤝
Collect feedback on your products and services and show customers, that their opinions matter.
Collect feedback on your products and services and show customers, that their opinions matter.
Gain Insights With Interactive Customer Feedback Surveys
Discover what your customers think and improve your product & services with targeted feedback that drives growth.
Collect data and use AI to quickly analyze the insights.
Based on 1000+ Reviews on
Used daily by more than 3,000 businesses worldwide.
Customer Feedback Survey
Create Your Own Survey
Benefits of running a customer feedback survey
Improve your offerings with customer feedback
Increase customer retention 🤝
Always stay ahead of the market 🚀
Direct insights from your customers are the best way to improve on your products, always meeting the market's needs.
Direct insights from your customers are the best way to improve on your products, always meeting the market's needs.
Enhance Customer Support 📞
Identify and resolve common issues of your customers. Effectively analyze feedback and resolve issues quickly.
Identify and resolve common issues of your customers. Effectively analyze feedback and resolve issues quickly.
Automate feedback collection 📥
Our tool automatically gathers and organizes responses, allowing you to focus on analyzing insights rather than managing data.
Our tool automatically gathers and organizes responses, allowing you to focus on analyzing insights rather than managing data.
Why it's important to collect customer feedback
Maximizing conversions is crucial, given the costs associated with driving traffic to your brand. While standard analytics tools can flag areas that need improvement, they often fall short in pinpointing solutions. Direct visitor feedback is invaluable for identifying specific areas to optimize, ultimately saving time and resources in the process.
Create your survey in minutes
Creating a customer feedback survey is easy with an online survey maker like involve.me.
Simply drag & drop your questions onto the canvas. Pick all the question types you need. Adjust the design to your brand guidelines.
Publish your survey as a pop-up or an embeddable snippet.
How to get the most out of your survey
Best practices for designing customer feedback surveys
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Design your feedback survey to be brief. Shorter and simple survey often see higher completion rates. In case of detailed surveys, consider offering a discount coupon in return for survey cumpletion.
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While knowing what needs improvement is a good start, it's essential to pinpoint exactly what isn't working and how to enhance it. Asking open-ended questions can uncover the reasons behind lower ratings and solicit input on resolving these issues.
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Ask your questions to gather precise information. Specific questions provide more actionable data, helping to refine your approach and customer interactions.
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Use features like answer piping to follow-up on previous questions with values from customer's answer. This ensures a personalized experience for the customer
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Keep the customer engaged with different questions types across your survey. From simple text choice through likert scale or drop down menus for questions with high number of answers. Cover as many as you need to introduce variety in your survey.
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Show your customer survey at the best times to increase response chances. Send a survey via email after customer has received a product and had a chance to try it out. Intagrate the process with your favorite tools.
Which questions to ask in your customer feedback survey
While there's no standard set of questions for customer feedback surveys, many businesses follow common themes when designing them.
These themes often include an overall experience rating, open feedback and suggestions, bug report collection, and specific questions about factors influencing the user experience.
Here are our recommended questions:
"How satisfied are you with our product on a scale from 1 to 10"
Use a straightforward rating question to measure total satisfaction. Place it at the beginning of the survey for a quick response or near the end for a more thoughtful response.
"What specific features of our product do you value the most?"
Understand where you should direct your marketing efforts. This question helps you highlight the best features of your product and see where you differentiate from competitors.
"How can we improve our product?"
This question not only shows, that you value customer feedback but also provides space for improvement. It's a great way to align your product development with customer's needs.
"What's not working in our product?"
Prioritize the most common fixes on your products based on the customer's experience. Avoid future complaints by acting on them immediately.
"What other products would you like to see us offer?"
The market's needs can be best uncovered by listening to your customer. Gather insights on new products or services and expand your offering.
"How do you feel about the value for money of our product"
Understand the value perception of your customer and align on the pricing strategies. Find out if your product meets their expectations.
Get inspired and find the right template for your needs
Customer feedback survey examples & templates
Get started with a simple survey and track your customer's experience rating over time. Use a more advanced survey to collect detailed feedback about your products. Conduct comprehensive customer surveys to analyze the overall customer journey.
Simple Customer Rating Survey
Ask your customers for a simple feedback to rate their experience with your product.
Simple Customer Rating Survey
Simple Customer Feedback Survey
Automate the feedback collection with this simple survey that can be triggered by a desired action.
Simple Customer Feedback Survey
Advanced Customer Feedback Survey
Collect more detailed feedback about a purchase with this advanced survey for your website as embeds or pop-ups.
Advanced Customer Feedback Survey
In-depth Customer Survey
Pop-up survey that collects in-depth product feedback using conditional questions.
In-depth Customer Survey
How to analyze website feedback survey results
Bring key customer insights to light
Discover all the data you need with our customer feedback survey. Transform the raw data into actionable insights that can guide you to improve your products or services. By using involve.me you will make sure that every piece of data is valuable, helping you improve your business.
Analytics dashboard
Use our pre-built dashboards to view detailed metrics for closed-ended questions from your survey, as well as interaction stats like engagement & completion rates, or drop-off points.
AI insights
Don't waste your time cleaning, categorizing & counting open-ended feedback. Make use of our AI reports to crunch data, extract main insights and get suggestions for next steps.
Detailed user responses
Interested in a specific contact's answers? Easily jump into their profile and view the details of their feedback. Review their previous interactions on a timeline.
Why wait? Start measuring your customer experience now.
Many ways to get your survey in front of your visitors
Create customer feedback surveys that will work great on any device, in any setting. Embed your survey within your page content, trigger them as a pop-up, or publish them as a full landing page.
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Place a label at one of the edges of a page and have your survey slide in from the side when the label is clicked on.
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Place a chat-like button in the corner of a page and have your survey expand upon button click.
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Have your survey pop-up as a modal over a page. Choose from multiple triggers, like a button click, page load, time on page, or exit intent.
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Let your survey slide in from the side upon button click, page load, time on page, or exit intent.
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Embed your survey into any block on a page. The survey will responsively adapt to the block's constraints.
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Make your fullscreen survey the only content on a page.
Hassle-free implementation
Use our Shopify and Wordpress plugins to smoothly embed your survey into your website.
Using a different CMS? Simply copy & paste our short code snippet where you want our survey to appear.
What makes us better than the competition
Better performance in every aspect
Powerful yet easy customization
Our intuitive drag & drop editor simplifies the process of creating professional surveys from scratch. Whether you seek inspiration or guidance, use our AI generator or select a pre-built template.
Effortlessly integrate text, images, videos, animated GIFs, buttons, drop-down menus, rating scales, and sliders into your surveys. And that's just the beginning.
Customize every detail to align with your brand identity, from colors and fonts to corner roundness and transparency.
Efficient participant acquisition
Share your survey either as a standalone landing page, a responsive embed in your website or a pop-up with custom trigger events.
Invite chosen contacts via email to provide their feedback. Generate a unique QR code and short URL for easier sharing.
Use coupon codes or anonymous mode to motivate more users to participate.
Higher data quality
Implement powerful form validation rules to ensure your customer data is clean, emails and phone numbers exist and meet your criteria. Password-protect your survey and limit submissions per user.
Use conditional logic to show only relevant questions and collect more data.
Calculate scores based on your chosen criteria and have AI categorize your participants and their feedback.
Automated insights extraction
Take your data analysis to the next level. Get rid of manual classification. Summarize your data and spot interesting findings automatically.
Our AI insights tool swiftly processes both quantitative and qualitative data, providing you with a summary of results, including valuable conclusions and recommendations.
Use pre-built dashboards to analyze important interaction metrics and view detailed submission data.
Many follow-up & integration options
Display different outcome messages, or redirect to different destinations.
Send thank you emails to participants, or notifications to your team.
Sync segmented contact lists & submission data with your spreadsheet, CRM or email marketing tools to take immediate action.
Join the 3.000+ businesses using involve.me daily
Powerful toolbox
A feature for any need
Contact Profiles
Use contact profiles to view all collected data for a specific participant.
Submission Limitations
Block repeat submissions. Password-protect projects. Set expiration dates & participant number limits.
Contact Data Validation
Only accept submissions with valid email addresses and phone numbers.
B2B Lead Qualification
Block submissions with personal or disposable email addresses.
Scores & Calculations
Assign numerical values to answers & easily create formulas with functions & conditional logic.
Logic Jumps
Guide users to different pages & questions depending on what they answer.
Participant Emails
Send email confirmations to users who interacted with your content instantly and use variables to customize.
Internal Email Notifications
Send email notifications with collected data to yourself or your team whenever a visitor submits a form.
Answer Piping
Personalize follow-up questions using previous participant answers & data.
Hidden Fields
Save data from the URL, pipe values to the text and prefill or hide personal data fields.
AI Generated Text
Let AI create individual text feedback for your users from custom prompts.
Many More Features
Explore all of our features.
50+ native integrations
Sync data with top automation tools
What our customers say about us
More than 3.000 satisfied customers
“With involve.me we’re able to process leads 4 times faster.”
“Superb tool to analyze & understand customer behaviour.”
“Powerful and intuitive tool for boosting conversion and engagement.”
“Easy to use, yet customizable enough for professional users.”
Pricing overview
Let's grow together
Start for free and scale up once you're ready. Save up to 40% by choosing a yearly plan.
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FAQ
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Yes! Create basic forms with involve.me for free. Check our pricing plans to see which powerful features you need for efficient form creation.
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Yes! involve.me is fully GDPR compliant.
Read about involve'.me's GDPR-ready forms here.
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On the involve.me platform, you have access to various avenues for help and support, including the Help Center and the option to contact our dedicated customer support team.
